Loyalty Plan Management is an Australian NDIS Plan Management provider dedicated to supporting participants with clear, reliable, and transparent financial management. We understand that every NDIS plan represents real people, real goals, and real support needs. Our role is to manage the financial and administrative side of the NDIS with care and precision, so participants and their support networks can feel confident, informed, and supported at every stage.
Our purpose is simple:
to provide clear, reliable, and respectful plan management that empowers participants rather than confusing them.
We believe that plan management should never feel intimidating or transactional. Every participant deserves to understand their funding, feel confident in how it’s being used, and know they are supported by a team that listens and responds with care.
At Loyalty Plan Management, we take a considered and transparent approach to every plan we manage.
We take the time to understand each participant’s needs and support arrangements, ensuring their funding is managed with accuracy and attention to detail. Our processes are designed to be clear and compliant, while remaining easy to understand and accessible.
An NDIS plan manager supports participants by managing budgets, processing invoices, paying providers, and ensuring spending aligns with NDIS guidelines.
NDIS plan management is a support funded within your NDIS plan that helps manage the financial and administrative side of your supports. A plan manager takes care of tasks such as processing invoices, paying providers, tracking your budget, and ensuring everything complies with NDIS guidelines while keeping you informed and in control.
Once plan management is included in your NDIS plan, your plan manager works alongside you, your support coordinator (if you have one), and your providers. Providers send invoices directly to the plan manager, who reviews and pays them on your behalf. You receive clear updates on your spending and remaining funds, without needing to manage the paperwork yourself.
There is no cost to you as an NDIS participant.
Plan management fees are paid separately by the NDIS and do not reduce the funding available for your supports, as long as plan management is included in your plan.
Yes. To use a plan manager, your NDIS plan must include funding for plan management. If it is not currently included, you can request it during your plan meeting, plan review, or by contacting the NDIS directly.
You can request plan management at any time by contacting the NDIS or discussing it with your Local Area Coordinator (LAC) or support coordinator. Simply let them know you would like a plan manager to support you, and they can help update your plan.
Yes. You are free to change plan managers at any time. If you decide to switch to Loyalty Plan Management, we can help guide you through the process and make the transition as smooth as possible.
Not at all.
You remain in control of your choices, supports, and providers. A plan manager handles the administration and payments, but all decisions about how your funding is used remain yours.
Absolutely.
With your consent, families and carers can be involved in communication, budgeting discussions, and general support to help manage your NDIS plan effectively.
Plan managers ensure invoices align with NDIS pricing arrangements, service categories, and plan budgets. Accurate record-keeping and reporting help ensure your funding is used appropriately and remains audit-ready.
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